Shipping policy

Everything is made to order

There's no warehouse here. Each piece is made by me in my studio in Gloucestershire once you order, which is why it takes a few days rather than arriving tomorrow. 

Current dispatch time: 1–5 working days.

That's the time before your parcel leaves me, not the total delivery time. Working days are Monday to Friday, excluding bank holidays.

At busy times - particularly November and December - dispatch times may be longer. I'll always say so clearly on the website and in your order confirmation.

If you urgently need an order, please contact me on info@much-love.uk stating when you need the item by and I will see if I have any space to expedite your order. I cannot make any promises if you place your order before contacting me.

UK delivery

  • Orders under £40: paid standard (Tracked48) and express (Next Day+) delivery available.
  • Orders over £40: free standard delivery

International delivery

I ship worldwide. International delivery normally takes 7–21 working days after dispatch depending on destination and customs.

Please read this before ordering from outside the UK:

  • Customs duties, import taxes and handling fees are your responsibility, not mine. These are charged by your own country and I have no control over them or ability to predict them.
  • If a parcel is refused or returned because import charges weren't paid, I can refund the item cost but not the postage.
  • Some countries restrict the import of food products. I don't ship chocolate or other food items outside the UK.
  • Personalised items can't be refunded, so please check your details carefully - a remake plus international postage is expensive for both of us.

Delivery times are estimates

I can't guarantee delivery dates once a parcel has left me, as that's in the hands of the postal service. If you need something for a specific date, please order in good time or email me first and I'll tell you honestly whether it's achievable.

If your parcel doesn't arrive

Please check with your neighbours and your local delivery office first — parcels are often held there.

Royal Mail doesn't treat an item as lost until:

  • UK: 10 working days after the due date
  • International: 25 working days after the due date

I can't send a replacement or issue a refund before those points, but as soon as they've passed, get in touch and I'll sort it out.

Wrong addresses

Please check your delivery address carefully at checkout. If a parcel is sent to an incorrect address supplied at the time of ordering, I can't be responsible for it - though I'll always help you chase it.

Christmas 2026

My personalisation cut-off date is 14 December. Orders placed after that can't be guaranteed for Christmas delivery. I publish this date clearly and I don't move it, because I'd rather disappoint you in November than in December.